Wednesday, April 02, 2014

On Documentation: Who should write the user manual?

IT teams should take complete ownership of writing not only reference manuals but also the user manuals.

They are nothing more than how the application works. They are the starting point for User Acceptance Tests ( UAT ). So leaving this task to Operations makes no sense whatsoever.

Whoever is doing the business analysis ( BA if you have the luxury or developers ) should be responsible for it.

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