Thursday, December 14, 2017

Close your SpiceWorks account

Incredibly difficult to get to it, no link anywhere. I had to dig into very old posts until actually I run into https://community.spiceworks.com/profile/close_account. After closing I was redirected to https://community.spiceworks.com/profile/show/ but such resource is broken:

The good news is that it worked.

Saturday, December 09, 2017

Migrating Spiceworks to JIRA Service Desk

Let's keep this simple. I will consider a Spiceworks installation that defaults to sqlite3. It is amazing how much this can handle BTW. It gets slow but man, I saw recently over 1GB of sqlite data handled by a SpiceWorks installation. Well, I did know sqlite rocks and not just in mobile devices.
  1. Install sqlite3 (command line) in the Spiceworks server
  2. Copy the db (for example from C:\Program Files (x86)\Spiceworks\db) to the sqlite bin directory
  3. Access the db from sqlite
    sqlite3 spiceworks-prod.db
  4. From sqlite prompt export relevant fields:
    .headers on
    .mode csv
    .output spiceworks-prod.csv
    select tickets.id as ticket_id,
      tickets.created_at,
      tickets.summary,
      tickets.description,
      (select email from users where users.id = tickets.assigned_to) as assigned_to,
      tickets.category,
      tickets.closed_at,
      (select email from users where users.id = tickets.created_by) as created_by,
      tickets.due_at,
      tickets.status,
      tickets.updated_at,
      tickets.summary,
      group_concat(comments.created_at || " - " || (select email from users where users.id = comments.created_by) || " - " || comments.body, " [COMMENT_END] ") as comment
      from tickets, comments
      where comments.ticket_id=tickets.id
      group by ticket_id
      order by comments.ticket_id,comments.id;
    
  5. Use JIRA CSV File Import, point to generated file spiceworks-prod.csv, select file encoding UTF-8, date format yyyy-MM-dd HH:mm:ss, leave imported users inactive, map status field (closed to Done; open to Open)
  6. When done importing, save configuration and the import logs
  7. Optional: If you are into lean thinking you might want to read a bit about classes of service and triage systems or just trust me that this is the simplest way to prioritize your work. To that end go to JIRA Service Desk settings / issues / priorities and use them as class of service. You will need to keep only three and change their name (Mark standard as default):
    • Expedite: There is no workaround. There is a tangible impact to the business bottom line.
    • Fixed Delivery Date: There is no workaround. It must be done before certain date. It impacts the business bottom line
    • Standard: First In First Out. There is a workaround. It impacts the business bottom line.

Friday, December 08, 2017

Correctly generate CSV that Excel can automatically open

Software generating CSV should include the byte order mark (BOM) at the start of the text stream. If this byte is missing programs like Excel won't know the encoding and functionality like just double clicking the file to open it with Microsoft Excel won't work as expected in Windows neither MAC.

You might want to do a simple test yourself. Let us say that you have a BOM missing UTF-4 CSV and when opened in Excel it renders garbled text. If you open such file in Notepad and save it back with a different name, selecting UTF-8, the new file will be rendered correctly. If you compare the two files (using a nix system) you will notice the difference is in three bytes that specify the encoding of the CSV:
$ diff <(xxd -c1 -p  original.csv <(xxd -c1 -p  saved-as-utf8.csv) 
0a1,3
> ef
> bb
> bf
Tell the software developer in charge of generating the CSV to correct it. As a quick workaround you can use gsed to insert the UTF-8 BOM at the beginning of the string:
gsed -i '1s/^\(\xef\xbb\xbf\)\?/\xef\xbb\xbf/' file.csv
This command inserts the UTF-4 BOM if not present. Therefore it is an idempotent command.

Saturday, December 02, 2017

JIRA revoke license to multiple users from the user interface

I needed to revoke application access to 400 old users that were imported from a different issue management system via CSV import. To my surprise the current JIRA cloud version expect us to click one user at a time when revoking licenses. Javascript to the rescue: Right click the page in chrome, select inspect, click console, paste the below and hit enter. It will click the revoke button every 3 seconds (adjust time depending on your needs):
var interval = setInterval(function() { document.getElementsByClassName('revoke-access')[1].click() }, 3000);
When done, run the below to stop the loop:
clearInterval(interval);

Wednesday, November 08, 2017

Google Cloud Support Center - Manage Cases

I don't know you but for me finding this link requires 5 minutes every time I need to report a new case or look at a previous resolved case:
https://enterprise.google.com/supportcenter/managecases

Saturday, October 21, 2017

Simple and precise problem definition leads to the best software specifications

Simple means "easily understood or done; presenting no difficulty". Precise means "clearly expressed or delineated".

See the below simple specification:
"Examine any workflow task with status 'not started' and send a 'tasks pending to be performed' notification to its owner if for such task workflow there is no previous task or if the previous task is in status 'completed'"
It is easy to understand and there should be no difficulty involved in its implementation. However this specification is not precise, and because of it the transaction costs will make its implementation at least an order of magnitude more expensive than its counterpart simple and precise specification:
Create task owner 1
Create task owner 2
Create workflow 1 with two tasks in 'not started' status and no owner
Create workflow 2 with two tasks in 'not started' status and no owner
# Make sure the owner is not a mandatory field and that there is a default status:
Upon submission confirm these tasks persist and their status is 'Not Started' 
Add owner 1 to workflow 1 task 1
Add owner 2 to workflow 1 task 2
Add owner 1 to workflow 2 task 1
Add owner 2 to workflow 2 task 2
Upon submission confirm that owner 1 gets two 'tasks pending to be performed' notifications 
Set status 'In Progress' for workflow 1 task 1 # Note we introduce another possible status
Set status 'In Progress' for workflow 2 task 1
Upon submission confirm that no 'tasks pending to be performed' notifications are sent
Set status 'Not Started' for workflow 1 task 1
Set status 'Completed' for workflow 2 task 1
Upon submission confirm that owner 1 gets one 'tasks pending to be performed' notification for workflow 1 task 1 and that owner 2 gets one 'tasks pending to be performed' notification for workflow 2 task 2
Instead of going through the above top-down exercise that would allow to put automated end to end (e2e) testing in place and guarantee that important business rules are never broken we go lazy both with specs and QA. Documentation and QA are as important as implementing the functionality for your product. The three of them should be simple and precise. In this post I am explaining how the documentation problem is resolved. I should probably write about how to resolve the implementation and QA problems soon ...

Sunday, October 15, 2017

Tail logs from all Kubernetes pods at once

Unfortunately you cannot tail and at the same time use selectors:
$ kubectl logs -l 'role=nodejs' --tail=2 -f 
error: only one of follow (-f) or selector (-l) is allowed
See 'kubectl logs -h' for help and examples.
However there are alternatives. Here is a how to tail logs from all Kubernetes pods at once using just one Plain Old Bash (POB) script.

Wednesday, October 04, 2017

upgrading kubernetes - container pods stuck in state 'unknown'

I deleted an old pod that was sticking in our cluster without explanation and it turned into state 'unknown'. Getting logs from nodejs apps was impossible, in fact 'kubectl exec' hanged ssh sessions. I remember that I saw errors like these (pods reluctant to be deleted) when GKE was expecting a k8s upgrade. So I did and the issue got resolved.

Saturday, September 16, 2017

Auditing file changes in Linux

Audit the file by adding a watch, tail the audit log, remove the watch and list current watches in case you need to remove others.
sudo auditctl -w /path/to/file -p wa
sudo tail -f /var/log/audit/audit.log
sudo auditctl -W /path/to/file -p wa
sudo auditctl -l

Thursday, August 03, 2017

shortcut to get into a kubernetes pod shell

$ grep -B0 -F3 kbash ~/.bashrc
function kbash() {
  kubectl exec -ti $1 bash
}
Usage:
kbash some-pod-name-here

Friday, July 28, 2017

Thursday, June 08, 2017

The network folder specified is currently mapped using a different name and password

Getting "The network folder specified is currently mapped using a different name and password. To connect using a different user name and password, first disconnect any existing mappings to this network share"?

This happened to me after a failed attempt to map a path I had no access to with my regular user. Selecting to map it with different credentials kept on complaining with this error message. The solution was to:
  1. Run 'net use' and if the path is present run 'net /delete \\path\to\resource' and/or 'net /delete $DRIVE_LETTER:'
  2. Run 'runas /profile /user:$DOMAIN\$USER cmd' for any privileged $USER you have used before. Hopefully is not administrator ;-)
  3. From the new command prompt pertaining to the privilege user follow the first step
  4. Try to map the drive again as you would usually do (in my case using the "Connect using different credentials")

tail: inotify cannot be used, reverting to polling: Too many open files

Run 'ps -ef' and look for some processes that might be unusually big in number.

Friday, May 19, 2017

The meaning of VueJS "render: h => h(App)"

What is the meaning of the arrow function defining the 'render' VueJS method?:
import Vue from 'vue'
import App from './App.vue'

new Vue({
  el: '#app',
  render: h => h(App)
})
From https://vuejs.org/v2/guide/render-function.html
Aliasing createElement to h is a common convention you’ll see in the Vue ecosystem and is actually required for JSX. If h is not available in the scope, your app will throw an error.
Therefore here is the equivalent of the previous code:
import Vue from 'vue'
import App from './App.vue'

new Vue({
  el: '#app',
  render: function(createElement) {
    return createElement(App);
  }
})
The arrow function meaning is: let 'render' be a function that accepts the createElement() function as argument and that returns createElement(App) where App is a VueJS single-file-component. Here is a working example showing the equivalent of this arrow function. Below is the complete code as well:
<!DOCTYPE html>
<html>
<body>
  <div id="app">
  </div>
  <script src="https://unpkg.com/vue@2.3.3"></script>
  <script type="text/javascript">
    new Vue({
      el: '#app',
      // render is a function defined here as accepting the function h as parameter and returning the h result when evaluated with a single file component or in this case a template (in here two params: the tag and the value)
      render: h => h('h1', 'Hello')
      // Same but probably easier to understand for most humans who prefer long but straightforward text rather than short but cryptic:
      /*render: function(createElement) {
        return createElement('h1', 'Hello');
      }*/
    })
  </script>
</body>
</html>
BTW there is a cryptic-er way to use a single file component (the ES6 spread operator):
import Vue from 'vue'
import App from './App.vue'

new Vue({
  el: '#app',
  ...App
})

Sunday, May 14, 2017

kubectl get pods listing pods belonging to a different cluster

Issue: kubectl get pods lists pods belonging to a different cluster
Solution:
gcloud container clusters get-credentials your-cluster --zone your-zone --project your-project
gcloud config set project your-project

Saturday, May 06, 2017

GCS - Bad credentials for bucket - Check the bucket name and your credentials

Issue:
$ gcsfuse --key-file /path/to/credentials.json my-bucket /tmp/my-bucket/ daemonize.Run: readFromProcess: sub-process: mountWithArgs: mountWithConn: setUpBucket: OpenBucket: Bad credentials for bucket "my-bucket". Check the bucket name and your credentials.
Solution:
Give credentials access to the bucket: From the JSON file locate client_email, go to GCP Console / Storage / Browser / Select bucket / Edit Bucket permissions / Add Item / User:$client_email, access:writer

Tuesday, May 02, 2017

Find public IP of each instance and container pod in Google Cloud Platform

ERROR: (gcloud...) ResponseError: code=403, message=Required "..." permission for "projects/..."

Issue: I got the below after trying to access Google Container Engine from a MAC:
ERROR: (gcloud.container.clusters.list) ResponseError: code=403, message=Required "container.clusters.list" permission for "projects/myproject".
Solution: Run the below to make sure you select the right project (id, not name) and Google account:
gcloud projects list
gcloud config set project 
gcloud auth login

Friday, April 28, 2017

kubectl get pods - The connection to the server w.x.y.z was refused - did you specify the right host or port

$ kubectl get pods
The connection to the server  was refused - did you specify the right host or port
Solution:
$ gcloud container clusters get-credentials your-cluster --zone us-east1-b --project your-project
Other issues I have found that get resolved with the same command:
  • Unable to connect to the server: x509: certificate signed by unknown authority
  • Unable to connect to the server: dial tcp w.x.y.z:443: i/o timeout

Tuesday, March 14, 2017

Unit and End to End (e2e) Testing should be enough - the rest are intangible

I have learned from my years as full time developer that (those tests, that according to Google's classification are called medium), are a life saver. I have also learned from my years as a team leader that these tests are the perfect excuse to deliver tight coupled, AKA 3v1l untestable code.

If Unit tests are covering all the functionality of your loosely couple software and e2e tests are covering all common scenarios followed by your users, I would name the medium tests "intangible tests". They are useful as ad-hoc tests that aim at getting a proof of concept (POC) out of the door. However maintaining them, relying on them for application quality and delaying your delivery because of them will be nothing more than paying a big opportunity cost.

Quick Glossary:
  1. Small Tests: "Local Memory" Tests. Hopefully your current Unit tests.
  2. Medium Tests: "Local Host" Tests. Hopefully you don't maintain them.
  3. Large Tests: "Any Host" Tests. Hopefully your current e2e tests.
The local host tests should not be run as part of your pipeline. They are intangible. I would keep them in the project just for historical reasons, if I would ever keep them.

Sunday, January 22, 2017

Distributed Document Management Systems DDMS on AWS - Disruption!

There are two killer features AWS Elastic File System (EFS) needs to deliver:
  1. AWS NFS 4.1 Encryption support
  2. AWS NFS 4.1 Windows Explorer integrated Client or alike
With these two there will be true distributed file system support. This is the last milestone to eliminate the need for disaster recovery (DR) data centers and complicated once or twice a year DR tests. Clients RPO and RTO will be exactly the same as AWS. A true disruption that will save billions across the world as Distributed Document Management Systems (Am I really the first coining DDMS?) take over.

This is my official comment to Mount NFSv4.1 with Windows. I had to comment here since my "account is not ready for posting messages yet" and I do not want to "try again later".

Friday, January 13, 2017

On Security: Is your site still drown - ing?

If you are using the same certificate in several servers and just one of them happens to have SSLv2 enabled then all of your servers are vulnerable to the DROWN attack. Do not be misled by results from tools like nmap or sslyze. Better to not have shared keys and make sure of course SSLv2 is not allowed in any of your servers.

Thursday, January 05, 2017

Monitoring Linux Resources in AWS and beyond with Plain Old Bash ( POB )

As I already posted Amazon Web Services (AWS) is not providing an out of the box solution for such simple thing as monitoring HDD, Memory and CPU usage for Windows. The situation is the same for Linux. That is the reason I went ahead and created a quick plain old bash (POB) script for this matter. I recommend reading the README.md for straight and quick instructions to get it working in less than a minute. The code is in github but for convenience find the linked content below:

Wednesday, January 04, 2017

Monitoring Windows Resources in AWS and beyond with PowerShell

Amazon Web Services (AWS) is not providing an out of the box solution for such simple thing as monitoring HDD, Memory and CPU usage. CloudWatch demands still some coding and customization for something that IMO should be provided out of the box. We have Monit for Linux but nothing simple enough for Windows. Prometheus is great but probably overkilling for a small startup. That is the reason I went ahead and created a quick PowerShell script for this matter:

Tuesday, January 03, 2017

Install telnet client in Windows

Heads up, it might take a minute for the command to be available after installing it through the below command:
pkgmgr /iu:"TelnetClient"

Followers